This documentation supports the 20.02 version of Remedy Asset Management.

To view an earlier version, select the version from the Product version menu.

Performing an advanced CI search

Use the advanced CI search to perform a search of the BMC Atrium CMDB, based on CI type. You can refine the search by providing more specific search criteria from a set of selection fields.

When you search a Computer System CI class, the advanced search feature displays a further set of search criteria that you can use to conduct searches at the component level. For example, you can search for all computer systems running a specific patch or for all computer systems running Microsoft Windows 2000.

When you finish performing your search, the results appear in an on-screen table. You can generate and then print a high-level report of one or more of the CIs found during the search.


In the Advanced CI search dialog, you cannot search for CI records that have the status as Delete. To view a list of CIs with status as Delete, on the Asset Management console, select Filter by > Defined Searches > By Computer by Status > Delete.

CIs with status as Delete are displayed when:

  • You search the asset form
  • You select Application Administration Console > Custom Configuration > Asset Management > Advanced Options > CI Deletion. 

 To perform an advanced CI search

  1. In the navigation pane of the Asset Management console, choose Functions > Manage CIs.
  2. In the Select a CI Type dialog box, click Advanced Search.
  3. In the Select CI type area, select the appropriate sub-class, and then select the required CI type from the list.
    For example, if you want to search for a LAN Endpoint, expand the Access Point menu item, and select LAN Endpoint.
  4. Click Search to find all the items that match the selected CI type, or you can narrow the search by providing more specific search criteria. Continue with step 4 if you are providing more specific search criteria; otherwise, go to step 5.

    Best Practice

    Broad searches can take a long time to complete. They can also create performance issues for your system. We recommend that you provide a more specific search criteria.

  5. (Optional) In the Search Criteria for ciType area, provide the search criteria and click Search.
  6. In the CI Search Results area, select the required CI and perform the following steps:
    • Click View to view the details of the CI.
    • (Version 20.02.01 or later of BMC CMDB) Click Explore CI to view the details of the CI in CMDB Explorer. For more information, see  Searching and viewing CIs and relationships in the CMDB Explorer .
    • (Version 20.02 or earlier of BMC CMDB) Click Explore CI to view the details of the CI in BMC Atrium Explorer. For more information, see  BMC Atrium Explorer interface .
    • Click CI Report to view a high-level report of the CI.
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  1. Lenny Warren

    Not really. The Advanced CI Search link in the Asset Console > Functions section opens the Atrium:Query form, which is supposed to perform a web service action. However, it opens a blank box with nothing displayed. This section covers the Manage CIs dialog box followed by the Advanced Search. So the link from the List of Function items is clicked from the wrong link. Suggest the Advanced CI Search link be disabled as it does nothing for the Asset Managers.

    May 12, 2020 11:19
    1. Aditya Kirloskar

      Hello Lenny,

      Thanks for pointing this out. The issue in the Advanced CI Search that you see is because of Flash. The team is working on the updates for the same in the upcoming releases.



      May 13, 2020 04:00