Overview of the CI form
You use the CI form to store all the information that is related to CI such as CI Name, location, financial details, related contracts, and so on.
The CI form contains the following areas:
- Navigation pane — Use the quick links in the navigation pane to page or to email contacts, run reports, view broadcast messages, create blackout schedules, and so on.
- CI Information — Use this area to specify general information about the CI and the item that it represents. For example, you can specify the CI name, status, and number of users affected by the item. You can specify the impact, and urgency that apply when the item goes down.
- CI tabs — Use these tabs to perform additional activities. You can relate contracts and configurations. You can add cost, schedule, outage, and return information. You can track work and can update areas impacted by this CI.
When you use BMC Asset Management to create a new CI, you can perform some tasks before you save the CI. After you save it, or when you open a CI, you can perform additional tasks. For example, when you create a new Computer System CI, you see only the tabs listed in the following table:
CI tabs displayed before you save the CI
| Tab | Purpose | See |
|---|---|---|
| General | Categorize your CIs and specify location and lifecycle information | Creating CIs |
| Specifications | Specify additional information about the item, for example, environment information and network information. | Creating CIs |
| Financials | Specify costs associated with owning the item. | Working with costs |
| Work Info | Add tasks that you perform against the current CI or the item that it represents. Note: You can also access this feature from the navigation pane. | Adding work information |
When you open a CI, depending on the CI type, you might see the additional tabs listed in the following table:
CI tabs displayed after you save the CI
| Tab | Purpose | See |
|---|---|---|
| Contracts | Relate contracts to a CI. For software product CIs, release a software license certificate to a CI. | Relating people, organizations, and groups to CIs |
| People | Relate people to a CI. | Relating people, organizations, and groups to CIs |
| Relationships | Relate CIs to other CIs. | Working with related items |
| Relationship details | Display components related to a computer system CI, such as memory, operating system, and products. | Viewing relationship details for a computer system CI |
| Outage | Add outage information about a CI. | Working with outages |
| Impacted Areas | If the item goes down, use this tab to add areas that might be affected. | Performing additional functions on the CI form |
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