This documentation supports the 20.02 version of Remedy Asset Management.

To view an earlier version, select the version from the Product version menu.

Functional areas of the Asset Management console

You can use the functional area of the Asset Management console to perform the tasks related to managing CIs, advanced CI search, managing configuration, setting of schedules, and so on. 

The following figure shows the Asset Management console and its functional areas:

The following table describes what you can do in each of the functional areas:

Asset Management console functional areas

Functional areaDescription
Asset Management console banner
Breadcrumb barA navigation aid that contains links to related records that you opened from the console.
Breadcrumb navigation controls
  • Back button — Takes you back one link in the breadcrumb trail
  • Forward button — Takes you forward one link in the breadcrumb trail. The Forward button is visible only if you have returned to a record on the breadcrumb trail that you previously viewed.
  • Drop-down menu — Contains links to all the records that you have viewed from the current view, including records that might not currently be visible in the breadcrumb trail
  • Home icon — Takes you to the IT Home page

This search feature lets you search across multiple forms for records that match a key term. However, this search does not include asset CIs.

For more information about using this search, refer to Using global search .

Asset Management console header

Important: The Filter By, Dataset Name, Company, and Role fields combine to control which CI records appear in the Configuration Items (CIs) table.

Filter By

Search using predefined searches, and manage your searches. The magnifying glass icon opens a dialog box from which you can edit, save, and delete custom searches. Saved custom searches appear in the My Searches node of the Defined Searches list. For more information about Manage My Searches, see Managing custom searches.

Dataset NameWork with CIs in the selected dataset. For example, you might switch between working with CIs in the production dataset (BMC Asset) and the sandbox dataset (BMC.ASSET.SANDBOX). For more information, see Changing datasets and Using a sandbox dataset for CI data.
CompanyFilter the CIs displayed by company.

From this field, select one of the following Asset Management assignment roles: Approved by, Created by, Managed by, Owned by, Supported by, Used by, or All. The role selection combines with the Filter By, Dataset name, and Company selection to limit the records presented in the Configuration Items (CIs) table.

Important: If you select a role, the table displays CIs related to that particular role. For example, if you select Managed By, the table displays only CIs that are managed by you. However, if you select ALL, all the CIs in the system are displayed.

Best practice: We recommend caution when selecting the ALL option. If your system has a large number of CIs, displaying all of them in the table could affect performance.

You can configure a default Role field selection by using Application Preferences.

Broadcasts indicatorThe broadcasts indicator displays the number of broadcast messages. Click the indicator to view and create broadcast messages. For more information, see Working with broadcasts.
FunctionsProvides links to asset management functions. For more information, see Using the Asset Management console.
Advanced Filter panel
Display CIs where

Select advanced filter options to search for CIs with specific components. For example, you can search for all CIs for which the Company name is equal to Calbro Services.

Refresh iconRefreshes the data in the tables
Configuration Items (CIs) panel
CreateCreate a new CI. For more information, see Creating CIs.


Opens the CI Search form for the CI type selected from the list.
ViewView or modify the selected CI. For more information, see Working with CIs.
PrintPrint a report of the selected CI.
Explore CIUse BMC Atrium Explorer to see a map of the relationships between the selected CI and related CIs. For more information, see Exploring CI relationships.
Related ServicesSee the list of business services that are affected by the selected CI.
Process OverviewOpens the detailed asset configuration management process in BMC Remedy Service Management Process Model, which provides an overview of IT Infrastructure Library (ITIL) best practice processes, if installed. Otherwise, it opens a high-level diagram of the the asset configuration management process.
Service Context

Opens the Service Context Summary view for the record selected in the console table

Important: The Service Context button is enabled when you perform searches for the following types of CIs:

  • Application
  • Business Service CI
  • Computer System

For more information about Service Context, see Using BMC Atrium Service Context.

CIs tableLists CIs from the results of your search. When the console first opens, it displays deployed computer systems for all companies to which you have access.
CI Relationships panel
ViewView or modify the related CI.
Show RelatedSelect the relationship to the CI from this list to be displayed in the CIs table. The various relationships are Assets, Releases, Incidents, Problems, Known Errors, Change Requests, Solutions Database, People and Contacts.
Relationship TypeYou can filter the Related CIs table for CIs with a specific relationship type such as component.
ShowSelect whether the Related CIs table displays CIs that are children or parents of the CI selected in the CIs table.
Related CIs tableLists CIs related to the CI that you select in the CIs table.
ShowSelect whether the Related CIs table displays CIs that are children or parents of the CI selected in the CIs table.


Allows you to add a new People relationship to the CI selected from the CIs table.

For more information about adding a People relationship, see Relating people, organizations, and groups to CIs.


Removes the relationship selected in the Related CIs table.
Modify Role

Allows you to modify the role that the person, organization, or department performs in relation to the CI is updated to the new role you selected.

For more information about modifying the role, see Relating people, organizations, and groups to CIs.

Location Filter panelFilter the records based on the location details of the CI. You can search for records based on Region, Site Group, Site, Floor, and Room.

Overview of the Asset Management console with BMC CMDB version 20.02.01 or later

Managing assets by using the Asset Management console with BMC CMDB version 20.02 or earlier

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