Creating records from the Relationships tab
You can use the Relationships tab to create records to relate to the current CI. Only users with a permission of Asset Admin can relate one CI to another. If the applicable application is installed, users with a permission of Asset User can relate CIs to incidents or other records.
To create a record from the Relationships tab
- Open a CI, as described in Using-search.
- Click the Relationships tab.
To see relationships to the current CI, select an option from the Show Related list. - From the Request Type list, select the type of record you want to relate.
If you selected Asset Record, select a CI type from the CI Type list. For a description of each CI type, see CI-and-relationship-types. - Click Create.
The dialog box or the form that appears depends on your selection. If you select Asset Record, the Select Relationship Type dialog box appears. - From the Relationship list, select the relationship between these two CI records, for example, Component.
- Click OK.
- In the Select Relationship Type dialog box, from the Show list, select Parent or Child.
- To set the related CI as a parent of the current CI record, select Parent.
- To set the related CI as a child of the current CI record, select Child.
- Click OK.
- In the Show Related field of the Relationships tab of the CI, select the appropriate item, and click Search.
- If the selection criteria for the table includes the CI that you related, it appears in the Current Relationships table.
- Click OK.
- In the new CI Information form, complete the required fields, and click Save.
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*