This documentation supports the 20.02 version of Remedy Asset Management.To view an earlier version, select the version from the Product version menu.

CIs and other BMC products

Discovery products, such as BMC Client Discovery and BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery) can populate CIs in BMC Atrium Configuration Management Database (BMC Atrium CMDB). You can use BMC Asset Management to manually create or update CIs.

Best practice
As users of BMC Incident Management, BMC Problem Management, or BMC Change Management, use the information in the CIs to diagnose user problems. You can also use this information to determine whether a change to a CI or the IT infrastructure is required.

Related topic

BMC Change Management

BMC Service Desk

For example, a user calls in with a printing problem. A staff member using BMC Incident Management can check a printer CI to see whether the printer is down or in repair. Or, for example, your change manager determines that an operating system must be upgraded on certain computers. That manager can relate those CIs to the related change request.

 

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