Performing additional functions on the CI form
On the CI form, you can perform the additional functions that are listed in the following table.
To perform any of these functions, you must first open the applicable CI, as described in Using search.
Additional functions on the CI form
|Adding additional data
You can add, view, modify, or remove additional CI data. You specify both the labels and values for this additional data. If you delete a CI, the associated additional data is also deleted.
To access this function, from the navigation pane, choose Advanced Functions > Additional Data.
|Emailing contacts about information pertaining to CIs
To send email with information about a CI, perform the following steps:
|Paging a person or on-call group
Use the paging feature to perform manual pages. Pager service provider and paging email are set up on the Notifications tab on the People form.
For information about setting up paging notifications, see Adding notification information.
To page a person or on-call group, perform the following steps:
Alternatively, you can click the Page By On-Call Group tab and send a page to a group instead of an individual. To do this, perform the following steps:
|Updating impacted areas
Changes or updates to CIs can affect more than one company, location, or organization. You specify which areas are impacted by a specific CI on the Impacted Areas tab on the CI Information form.
Important: BMC Change Management uses the CI's impacted areas to help determine approval mappings. For example, you can determine mappings based on location or organization.
To specify the impacted areas for a CI, perform the following steps:
|Working with returns
When you return a CI, you can record the return information. You can also view and delete return information. The Returns function is not available for bulk CIs.
You can record return information either from the CI form or from the Receiving console. For information about the Receiving console, see Receiving and returning purchase items.
To add return information for a CI, perform the following steps: