This documentation supports the 19.02 version of Asset Management.

To view the latest version, select the version from the Product version menu.

BMC Remedy AR System Assignment Engine

The Assignment Engine is used to automatically determine an assignee for a request, based on a set of rules that you can configure.

Such rules typically include the availability of employees and group membership. The engine can be configured to assign requests to employees either on a round-robin basis or by load balancing. Load balancing can be further configured by the employee workload capacity or by the number of requests assigned.

If you specify fall-back rules, the assignment engine makes sure that no request goes unassigned, and enables the application to find an available assignee who is best suited to work on the request.

For more information, see  Assigning requests with the Assignment Engine .

Related topic

Assignment architecture

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