No CIs are related to a software license certificate
The following table lists possible causes why no CIs are related to a software license certificate and the diagnostic method to determine the cause:
Troubleshooting why no CIs are related to a software license certificate
Categorization specified on the license certificate does not match categorization of discovered CIs.
View the license certificate, as described in Reviewing a software license certificate. If categorization fields are completed, open a CI to see whether the categorization matches.
Connection questions are not answered correctly. Connection questions must be answered correctly to connect the CI to the certificate.
View the license certificate and check the answers to connection questions.
No job has been run to connect the CIs to the certificate.
Open the Manage License Jobs console, as described in Manually managing CIs attached to a license certificate, and check the history. View the jobs to determine whether any apply to the license type.
The license type is not correctly configured. When creating a license type, an administrator specifies how the connection question answers map to CIs in BMC Atrium CMDB. An error can result in no CIs being related to the certificate.
An administrator can examine the license type, and also check the connection question as described in What are connection questions? To check for issues with rules, open the AST:ConfigRuleSet form. This is an intermediate form between the Configure License Type wizard and the License Engine.
The License Engine did not complete its run.
Check the following forms:
The Company attribute (or another attribute used to connect the CI to the license certificate) is not set on the CIs.
Search for and open the appropriate CI, as described in Using search. The Company and Manufacturer attributes are always used to connect a CI to a license certificate.