This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

When to use a Run Process action or a Set Fields action with $PROCESS$

Run Process is a workflow action that you can add to active links, filters, or escalations. $PROCESS$ is a keyword available only in Set Fields actions. To determine whether you need to use a Run Process action or a Set Fields action with $PROCESS$, consider these differences:

  • To capture a result from the process, you must use Set Fields with $PROCESS$. You can then use the result from the process in subsequent workflow.
  • Asynchronous versus synchronous operation:
    • The Run Process action starts an asynchronous process. This means that the next workflow action is executed immediately, without waiting for results from the Run Process action. If the Run Process action fails or returns an error, the remaining workflow still runs.
    • A Set Fields action with $PROCESS$ is synchronous. In other words, the workflow waits for the process to complete before initiating the next action.
  • Filter phasing:
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