This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing user, group, application, and role changes

The following information appears in the fields on the Server Events form when a user change is recorded:

  • Event Type: 10
  • Event Cause: User added (0), modified (1), or deleted (2)
  • Event Details 1: Entry ID of the user and the user login name
  • Event Details 2: Unused
  • Event Details 3: Unused
  • Request ID: The unique number assigned to identify a particular request
  • Event Date: Time and date that the event occurred
  • Submitter: User who caused the user change event

The following information appears in the fields on the Server Events form when a group, application, or role change is recorded:

  • Event Type: 11
  • Event Cause: Group, application, or role that was added (0), modified(1), or deleted(2)
  • Event Details 1: Entry ID of the group and the group name; or application name; or entry ID of the role
  • Event Details 2: Unused
  • Event Details 3: Unused
  • Request ID: The unique number assigned to the entry in the Server Events form
  • Event Date: Time and date that the event occurred
  • Submitter: User who caused the group change event

On the User form, the value in the Event Details 1 field for the user login name is the value in reserved Field 101. For the Group form, the value for the group name is the value in reserved Field 105.

When a user login name or group name is modified, the name recorded in the Event Details 1 field is the name after it is modified. For example, if an ARSetEntry is called to change the user's login name from YY to ZZ, ZZ is recorded as the user's login name in the Event Details 1 field.

In the Event Details fields, semicolons separate multiple items. No spaces follow the semicolon.

User and group, application, and role changes

Type

Cause

Cause Description

Event Details 1

10

0

User added

entry ID;user login name

10

1

User modified

entry ID;user login name

10

2

User deleted

entry ID;user login name

11

0

Group added

entry ID;group name

11

1

Group modified

entry ID;group name

11

2

Group deleted

entry ID;group name

11

3

Computed Group added

entry ID;group name

11

4

Computed Group modified

entry ID;group name

11

5

Computed Group deleted

entry ID;group name

11

6

Application added

application name

11

7

Application modified

application name

11

8

Application deleted

application name

11

9

Role added

entry ID

11

10

Role modified

entry ID

11

11

Role deleted

entry ID


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