This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing server object changes

The following information appears in the fields on the Server Events form when an object change is recorded:

  • Event Type: 1 to 9 (depending on the type of object change being recorded)
  • Event Cause: RPC call number of the API call
  • Event Details 1: Contents depend on the server object being recorded
  • Event Details 2: Contents depend on the server object being recorded
  • Event Details 3: Contents depend on the server object being recorded
  • Request ID: The unique number assigned to identify the entry
  • Event Date: Time and date that the event occurred
  • Submitter: User who caused the server object event

In the Event Details 1 field, the object names recorded for the Set calls are the names of the objects before the Set operation. Therefore, if an ARSetSchema call renames the form from AA to BB, AA is the form name recorded in the Event Details field for the server event.

For "Set" API calls, if the name of the object is changed, the Event Details 2 field contains the old name of the object, and the Event Details 1 field contains the new name. If the name is not changed by the Set call, the Event Details 2 field contains a NULL datatype.

In the Event Details fields, semicolons separate multiple items. No spaces follow the semicolon. The string recorded in the Event Details fields can have maximum lengths of 255 bytes (AR_MAX_SVR_EVENT_DETAILS ), not including the NULL. If the value to record in the Event Details fields exceed the maximum, the value is truncated.

Note

In the following table, Causes 0 and 1 refer to the import operation.


Server object changes

Type 

Cause

Cause Description

Event Details 1

Event Details 2

Event Details 3

1

0 or 8

ARSetSchema

form name

old form name

1

1 or 9

ARCreateSchema

form name

1

10

ARDeleteSchema

form name

2

0 or 13

ARSetField

field ID; field name

form name

old form name

2

1 or 14

ARCreateField

field ID; field name

form name

2

43

ARDeleteField

field ID; field name

form name

2

56

ARDeleteMultipleFields

field ID; field ID; ...; field ID

form name

2

151

ARCreateMultipleFields

field ID; field ID; ...; field ID

form name

2

152

ARSetMultiple Fields

field ID;field ID;...;field ID

form name

3

0 or 17

ARSetCharMenu

menu name

old menu name

3

1 or 18

ARCreateCharMenu

menu name

3

19

ARDeleteCharMenu

menu name

4

0 or 22

ARSetFilter

filter name

old filter name

4

1 or 23

ARCreateFilter

filter name

4

24

ARDeleteFilter

filter name

5

35

ARImport

6

0 or 39

ARSetActiveLink

active link name

old active link name

6

1 or 40

ARCreateActiveLink

active link name

6

41

ARDeleteActiveLink

active link name

7

0 or 49

ARSetEscalation

escalation name

old escalation name

7

1 or 50

ARCreateEscalation

escalation name

7

51

ARDeleteEscalation

escalation name

8

0 or 63

ARSetVUI

vui ID;vui name

form name

old vui name

8

1 or 64

ARCreateVUI

vui ID;vui name

form name

8

65

ARDeleteVUI

vui ID;vui name

form name

9

0 or 75

ARSetContainer

container name

old container name

9

1 or 76

ARCreateContainer

container name

9

77

ARDeleteContainer

container name

Was this page helpful? Yes No Submitting... Thank you

Comments