This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing installation and uninstallation log files

The Maintenance Tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, it creates a log file that you can view from a log viewer, which you launch from the Maintenance Tool.

The log viewer is the graphical presentation of the log files. Each installer log session is displayed as a tab. The tab's name includes a timestamp of the installer run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow. Entries are presented in a table format that you can sort.

To view installation and uninstallation log files in the log viewer

  1. Start the Maintenance Tool utility.
  2. In the Maintenance Tool, click the Logs tab.
  3. Click Install Log or Uninstall Log. (To browse for a specific log file, click Browse to Log.)
  4. In the log viewer, click the tab for the log that you want to view.
  5. Search for rows highlighted in red (errors) or yellow (warnings).

    To sort a column, click the column header. To reverse sort a column, press the Shift key while clicking the column header.
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