This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing hierarchical group actions

The following information appears in the fields on the Server Events form when an event is associated with hierarchical groups:

  • Event Type: 17
  • Event Cause: Start (1), end (2)
  • Event Details 1: Schema for which the groups are being updated
  • Event Details 2: Null
  • Event Details 3: Null
  • Request ID: The unique number assigned to identify a particular request
  • Event Date: Time and date that the event occurred
  • Submitter: User who caused the hierarchical group event

The following table describes specific details of hierarchical groups.

Server group actions

Type 

Cause 

Cause Description

Event Details 1

Event Details 2

Event Details 3

17

1

A group command is initiated 

Schema for which the groups are being initiated 

Null

Null 

17

2

A group command is completed

Schema for which the groups are being completed 

Null 

Null

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