This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing alert registration activity

The following information appears in the fields on the Server Events form when an alert change is recorded:

  • Event Type: 13
  • Event Cause: User registered for alerts (102), user deregistered for alerts (103)
  • Event Details 1: User login name, IP address of computer user logs into, and other details.
  • Event Details 2: Unused
  • Event Details 3: Unused
  • Request ID: The unique number assigned to identify a particular request
  • Event Date: Time and date that the event occurred
  • Submitter: User who caused the alert change event

In the Event Details fields, semicolons separate multiple items. No spaces follow the semicolon.

Alert registration activity

Type

Cause 

Cause Description

Event Details 1

13

102

User logs in to alert client

Operation type tag (R);byte length of user name;user name;registration time;IP address of client;client port;actual client IP address;server IP address that client expected;registration flag;client version;client codeset

13

103

User logs out from alert client

Operation type tag (U);byte length of user name;user name;IP address of client;client port;client version



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