Using the AR System Deployment Management console
This topic describes how to navigate the AR System Deployment Management Console, to enable you to migrate workflow customizations and code across environments.
Opening the AR System Deployment Management Console
- In a browser, go to the following URL:
You must be a Remedy Administrator or a Deployment Manager to access the application.
The Role ID for the Deployment Manager is -30000. For more information on creating and mapping roles, see .
- Select AR System Administration > AR System Deployment Management Console.
Overview of the AR System Deployment Management Console
AR System Deployment Management Console
With BMC Remedy AR System, you must have AR Administrator permissions if you want to create, copy, or deploy a package that contains AR objects, such as forms, filters, or the binary payload.
The following table lists what you can do in each of the functional areas.
AR System Deployment Management Console functional areas
|AR System Deployment Management Console header|
|Filter By State|
Select the state to determine which packages are displayed in the Deployment Management panel.
|Filter By Last Modified Date|
Select the date to determine which packages are displayed in the Deployment Management panel.
|Manage package||Provides options that enable you to manage your package. For more information, see Manage package.|
|Operations||Provides options that enable you to perform operations such as building or deploying a package. For more information, see Operations.|
Provides options that enable you to perform import and export operations on a package. For more information, see Transfer package.
|Administration||For more information, see Administration.|
|Deployment Management Console panel|
|Package table||Lists the packages created.|
The following table describes the links in the navigation pane to manage the package:
Allows you to package together a set of workflow definitions, data and Service Request Management objects, that you have created using the standard AR System development tools. This package is used to move the workflow and data between systems.For more information, Defining a package.
Allows the user to view and modify the contents of a package. To view a package, select the package from the table and click View.
Note: You can only modify the package with status as Draft.
A status is an intermittent stage during the deployment of a package.
|Delete||Deletes the package. To delete a package, select the package from the table and click Delete.|
|Copy||Creates a new package with same contents from selected package. The version number is incremented and State field is set to Draft. To create a copy of a package, select the package from the table and click Copy. For more information, see Defining a package.|
The following table describes the links to the operations performed on a package:
Validates and incorporates the package contents. If the build process is successful, the status of the package is updated to Ready to Deploy. You cannot modify the package or the package contents after the build is successful.
To build the package, select the package from the table and click Build.
Note: Before you build the package, ensure that you validate the package by adding rules to the package. For more information to validate the package, see Defining a package
Extracts the contents package and imports the content to BMC Remedy AR System. If the package is deployed successfully, the status of the package is updated to Deployed.
To deploy a package, select the package from the table with status Ready to Deploy and click Deploy.
When the deployment of a package that has multiple content types is partially successful (some of the content types are successfully deployed and some are failed), the state of the overall package on the Deployment Management Console is displayed as Deployed with Errors however,only the successfully deployed components are deployed and the other components for which deployment is not successful are not deployed.
A state is the current condition or situation of a deployment package.
Allows to restore the objects in a package to the pre-deployment state if any issues are found during validation of the package after the package is deployed successfully or if an error occurs while deploying the package.
To rollback a package, select the deployed package from the table and click Rollback, the status of the package is updated to Rollback.
The Build, Deploy or Rollback can take some time to process.The package table needs to be refreshed to receive the status updates. You can refresh the table using the following options:
- Click Refresh to manually refresh the package table.
- Select Preferences > Set Refresh Interval to set the time interval (in minutes) to automatically refresh the package table.
This option enables you to perform import and export operations on a package:
Exports the package to a specified location. For more information, see Exporting a package
Note: You can export the package if the package is built successfully or if you perform rollback.
|Import||Imports the package to the console from a specified location. For more information, see Importing a package|
The following table provides links to the administrative activity performed on the package:
|Application Configuration||Ability to validate the package against the set of analyzer rules. For more information, see Validating a package|
|View Activity Log||Records all the activities and errors for the package. For more information, see Viewing activity log files.|
Overview of the BMC_DEPLOYMENT_PACKAGES folder
The BMC_DEPLOYMENT_PACKAGES folder is automatically created on the target server when a package deploy or rollback operation is triggered from the AR System Deployment Management console. The folder is created at the location below:
<Install directory> \BMC Software\ARSystem\Arserver\Db\BMC_DEPLOYMENT_PACKAGES
This folder is a temporary working directory. You can safely delete this folder or the content of this folder after successful package deployment or rollback. Do not delete this folder or the content of this folder when the package deployment or rollback is in progress.