This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using the AR System Deployment Management console

This topic describes how to navigate the AR System Deployment Management Console, to enable you to migrate workflow customizations and code across environments.

Opening the AR System Deployment Management Console

  1. In a browser, go to the following URL:
    http://<midtierserver>:<port>/arsys/forms/<servername> 
  2. Log on.

    Note

    You must be an Remedy Administrator or a Deployment Manager to access the application.

    The Role ID for the Deployment Manager is -30000. For more information on creating and mapping roles, see Creating and mapping roles .

  3. Select AR System Administration > AR System Deployment Management Console.

Overview of the AR System Deployment Management Console

AR System Deployment Management Console

Note

With BMC Remedy AR System 9.1.04, you must have AR Administrator permissions if you want to create, copy, or deploy a package that contains AR objects, such as forms, filters, or the binary payload.


The following table lists what you can do in each of the functional areas.

AR System Deployment Management Console functional areas

Functional areaDescription
AR System Deployment Management Console header
Filter By State

Select the state to determine which packages are displayed in the Deployment Management panel.

Filter By Last Modified Date

Select the date to determine which packages are displayed in the Deployment Management panel.

Navigation pane
Manage packageProvides options that enable you to manage your package. For more information, see Manage package.
OperationsProvides options that enable you to perform operations such as building or deploying a package. For more information, see Operations.
Transfer Package

Provides options that enable you to perform import and export operations on a package. For more information, see Transfer package.

AdministrationFor more information, see Administration.
Deployment Management Console panel
Package tableLists the packages created.

Manage package

The following table describes the links in the navigation pane to manage the package:

LinkDescription
Create

Allows you to package together a set of workflow definitions, data and Service Request Management objects, that you have created using the standard AR System development tools. This package is used to move the workflow and data between systems.

For more information, Defining a package.
View

Allows the user to view and modify the contents of a package. To view a package, select the package from the table and click View.

Note: You can only modify the package with status as Draft.

DeleteDeletes the package. To delete a package, select the package from the table and click Delete.
CopyCreates a new package with same contents from selected package. The version number is incremented and State field is set to Draft. To create a copy of a package, select the package from the table and click Copy. For more information, see Defining a package.

Operations

The following table describes the links to the operations performed on a package:

LinksDescription
Build

Validates and incorporates the package contents. If the build process is successful, the status of the package is updated to Ready to Deploy. You cannot modify the package or the package contents after the build is successful.

To build the package, select the package from the table and click Build.

Note: Before you build the package, ensure that you validate the package by adding rules to the package. For more information to validate the package, see Defining a package

Deploy

Extracts the contents package and imports the content to BMC Remedy AR System. If the package is deployed successfully, the status of the package is updated to Deployed.

To deploy a package, select the package from the table with status Ready to Deploy and click Deploy.

Note:

When the deployment of a package that has multiple content types is partially successful (some of the content types are successfully deployed and some are failed), the state of the overall package on the Deployment Management Console is displayed as Deployed with Errors however,only the successfully deployed components are deployed and the other components for which deployment is not successful are not deployed.

Rollback

Allows to restore the objects in a package to the pre-deployment state if any issues are found during validation of the package after the package is deployed successfully or if an error occurs while deploying the package.

To rollback a package, select the deployed package from the table and click Rollback, the status of the package is updated to Rollback.

Note:

  • (Version 9.1.03.001 and earlier) Ensure that the Object Modification Log is enabled. For more information, Using the object modification log .
  • (Version 9.1.03.001 and earlier) You cannot perform rollback for data.
  • In a server group environment, you can perform rollback from any server in the server group.
  • (Version 9.1.04 and later) You may find some entries in the object modification logs.These entries are created by the Deployment Manager while deploying a package, even if the object modification logs are not enabled.

Note

The Build, Deploy or Rollback can take some time to process.The package table needs to be refreshed to receive the status updates. You can refresh the table using the following options:

  • Click Refresh to manually refresh the package table.
  • Select Preferences > Set Refresh Interval to set the time interval (in minutes) to automatically refresh the package table.

Transfer package

This option enables you to perform import and export operations on a package:

LinksDescription
Export

Exports the package to a specified location. For more information, see Exporting a package

Note: You can export the package if the package is built successfully or if you perform rollback.

ImportImports the package to the console from a specified location. For more information, see Importing a package

Administration

The following table provides links to the administrative activity performed on the package:

LinksDescription
Application ConfigurationAbility to validate the package against the set of analyzer rules. For more information, see Validating a package
View Activity LogRecords all the activities and errors for the package. For more information, see Viewing activity log files.

Overview of the BMC_DEPLOYMENT_PACKAGES folder

The BMC_DEPLOYMENT_PACKAGES folder is automatically created on the target server when a package deploy or rollback operation is triggered from the AR System Deployment Management console. The folder is created at the location below:
<Install directory> \BMC Software\ARSystem\Arserver\Db\BMC_DEPLOYMENT_PACKAGES

This folder is a temporary working directory. You can safely delete this folder or the content of this folder after successful package deployment or rollback. Do not delete this folder or the content of this folder when the package deployment or rollback is in progress.

Related topics

Creating and deploying a package using BMC Remedy Deployment Application

Troubleshooting the BMC Remedy Deployment Application


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Comments

  1. Axel Kluener

    You write "In a browser, go to the following URL: http://:/arsys/forms/"

    What do you mean by "" ? What does "" mean, if the system contains more than one MidTier-Server ?

    Sep 21, 2018 07:52
    1. Anagha Deshpande

      Hello Axel,

      I have updated the URL.

      Regards,

      Anagha

      Sep 26, 2018 11:07