This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using plug-in naming conventions

Plug-in names must be unique. The following format offers a good example naming convention:


companyName.pluginType.uniquePluginIdentifierName

For example, if your company name is ACME , the type of plug-in is ARDBC , and the unique plug-in identifier is pluginexample1, your plug-in name could be this:


   ACME.ARDBC.pluginexample1

Plug-in names cannot include spaces or tab characters. In addition, uniquePluginIdentifierName cannot contain the word AREA by itself because that word is reserved for AREA plug-ins. However, you can use the word AREA as the pluginType value.

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