This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using label-value pairs in templates

For the most part, email templates consist of a label/value pair surrounded by text or graphics, depending on the format of the template. The label is a keyword such as Action. The value consists of data or commands (for example, Submit). A value can be specified in the templates or obtained from the configuration information. The Email Engine is not case sensitive when parsing the labels. The following table lists valid labels; each label is discussed in more detail following the table.



Label/value pairs in templates

Label

Description

Incoming

Outgoing

Aliases

Page

Form

Name of a BMC Remedy AR System form.

Yes

No

Schema

Form label

Server

Server that will be affected by the instruction.

Yes

No

Server label

Login

User name used when executing the instruction.

Yes

No

User User Name Name Login

Login, Password, and TCP Port labels

Password

Password used when executing the instruction.

Yes

No

Login, Password, and TCP Port labels

TCP Port

TCP port used when logging in to the AR System server.

Yes

No

TCP

Login, Password, and TCP Port labels

RPC Number

RPC number used when logging in to the AR System server.

Yes

No

RPC

RPC Number and Authentication labels

Authentication

Authentication string used when logging in to the AR System server.

Yes

No

RPC Number and Authentication labels

Language

Language used when logging in to the AR System server.

Yes

No

Language label

Action

Denotes the instruction to be executed.

Yes

No

Instruction

Action label

Format

Specifies the format of the information.

Yes

Yes

Format label

Qualification

Qualification for a query-based instruction.

Yes

No

Query Search

Qualification label

Result Template

The name of the template to use in the reply.

Yes

No

Result ResultTemplate

Result Template label

Status Template

The name of the template to use when Status Information is returned.

Yes

No

Status StatusTemplate

Status Template label

Header Template

The template to be used as the header in the reply email.

No

Yes

Header HeaderTemplate

Header Template and Footer Template labels

Footer Template

The template to be used as the footer in the reply email.

No

Yes

Footer FooterTemplate

Header Template and Footer Template labels

!Name! or !ID!

The database name or ID of a AR System Form Field.

Yes

Yes

!Name! or !ID! labels

Key

The key associated with a given sender or user.

Yes

No

Encryption Key Encryption

Key label

Request ID

The Request ID of the entry on which the possible action must be executed.

Yes

No

Entry ID EntryID RequestID

Request ID label

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