This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using an AR Export file to change the request ID field format

You can edit AR Export (.arx ) files regardless of the database underlying your BMC Remedy AR System. You can use the .arx strategy or a different strategy that bypasses BMC Remedy AR System to operate directly in the database.

To change the Request ID field format through an AR Export file

  1. In the browser, open the form that you want to change.
  2. Create a report. See Setting up a new report.
  3. Perform the following to export the results of the BMC Remedy AR System report to the .arx file format: 
    1. Select the report from the list.
    2. In the Destination field, select File.
    3. In the Format field, select .arx output format for the report.
    4. Run the report as described in Running reports.

    For more information, see Exporting BMC Remedy AR System reports.

    To export a complete record to an ARX file on the Report Console > Reportcreator form, select each field manually. 

  4. Edit the file to change the format of the Request ID field.
    See Editing the .arx file.
  5. In the browser, delete all requests in the form.
  6. In Data Import, choose File > New Mapping.
  7. In the Source Data File field, enter the .arx file you edited.
  8. In the Source Form Name, enter the form from which you created the .arx file.
  9. In the Target Server and Target Form Name fields, enter the server and form to which to import the data.
    This is the same server name and form name you used to create the .arx file. (You are simply changing the Request ID field on the same form.)
  10. Click Auto Map to map the fields.
  11. Click the Options tab.
  12. Under the Data Handling panel, select the following options:
    • Make Non-Core Required Fields Optional
    • Disable Pattern Matching
  13. Under the Duplicates panel, select Reject Duplicate Records from the Handle Duplicate Request IDs By list.
  14. Choose Import > Start Import.

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  1. Matthew Savino

    This section matches the 7.6.04  configuration guide except Step 1 was changed...

    From:  In BMC RemedyUser

    To:  In the browser

    However, these steps do not work in the browser...

    Cannot find a way to export a COMPLETE record to ARX file, to match what functionality the User Tool had with respect to exporting a complete record to ARX file.


    Mar 09, 2016 03:01
    1. Prachi Kalyani

      Hello Matthew,

      I will verify this and get back to you soon.




      Mar 10, 2016 06:50
    1. Sirisha Dabiru


      Hi Matthew Savino,

      The Report Console > Reportcreator form used by BMC Remedy Mid Tier does have the Remove all button but not the Add All button. To export a complete record to an ARX file on the Report Console > Reportcreator form, select each field manually.

      To suggest the addition of Add All button on the Report Console > Reportcreator form used by BMC Remedy Mid Tier, you may post an idea on the AR communities.


      Srikanth Pss

      May 04, 2016 01:37