This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using a dynamic data source or destination in workflow

For several action types, instead of hard-coding a source or destination form when you create the workflow (at design time), you can configure the workflow to use a form determined when the workflow runs (at runtime). For active links, you can also configure the workflow to determine the server where the form resides at runtime. To do this, use the SAMPLE DATA data source or data destination when you create the workflow.

To identify the form and server to use at runtime, you use fields in the form associated with the workflow or keywords. In the workflow object, these are called runtime values. To map fields and values in the workflow object, you use a sample form and server.

The following actions can use a dynamic data source or destination:


SAMPLE DATA data type

Call Guide


Open Window


Push Fields




Set Fields


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