This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using a display-only form as a control panel

A display-only form can be used as a centralized entry point from which users select the tasks they want to accomplish. This is called a control panel, and it might include tasks from a variety of functional areas such as Help Desks, Employee Services, and Asset Tracking. Users select a functional area from the control panel and fill in data on the form related to the specific task.

Display-only form used as a control panel
(Click the image to expand it.)

In this figure, the buttons on the display-only form act as entry points to multiple underlying forms.


When using a display-only form as a control panel in an application, set the control panel form as the primary form. Consider hiding the Details Pane Banner of control panels so that users are not distracted by banner buttons.

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