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Upgrading

  • For the end-to-end Remedy IT Service Management Suite upgrade process, see Upgrading in the Remedy deployment online documentation.
  • For detailed information about upgrading Remedy AR System, see Upgrading the platform in the Remedy deployment online documentation.
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Comments

  1. Max Gallegos

    We need some explicit statements that states that Remedy Server component and the Atrium Component must now be at same version SP level with ARS 9.x.  This is documented in the for ARS 9.1  compatibility matrix.  Look under the section '"AR Server Components, Remedy Applications and Products Compatibility with AR Server", on page 15 you can see that only Atrium 9.1 is supported with ARS 9.1. 

     

    thx,

    Max

     

    Jun 01, 2016 11:27
    1. Prachi Kalyani

      Thank you for your comment, Max.

      We will work on updating this information.

      Thanks,

      Prachi

      Jun 06, 2016 05:22
    1. Amit Durgapal

      Hello Max,

      This is precisely the reason we have reviewing system requirements as part of the pre-upgrade process. This is where we ask customers to consult the compatibility matrix. If we include statement about Atrium Core compatibility, we would be proliferating the topic with compatibility information.

      Please let us know your thoughts.

      Regards,

      Amit

      Jun 22, 2016 02:33