This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Updating the server name in application forms to rename the server

The following procedure describes how to update the server name in the various application forms listed in the following table.

  1. In a browser, open the form in Search mode.
  2. In the field listed in the following table, enter the old server name, and click Search.
    Do not enter any information in the other fields before performing the search.
  3. In the field listed in the following table for each record, replace the old server name with the new server name, and save the record.

    Product

    Form

    Field name

    Field ID

    BMC Remedy AR System

    AR System Searches Preference

    Server

    51004

    BMC Remedy AR System

    AR System User Preference

    Server Login List

    20100

    BMC Remedy AR System

    Report

    Server

    2000018

    BMC Atrium CMDB

    BMC.CORE.CONFIG:BMC_FederatedDataInterface

    ARServerName

    530003200

    BMC Remedy IT Service Management

    AST:ComplianceARBased_Advanced

    AR Server Name

    303000501

    BMC Remedy IT Service Management

    SYS:Escalation

    Record Server

    230000011

    BMC Remedy IT Service Management

    SYS:Attachments (If the out-of-box data for Survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)

    URL

    1000002261

    BMC Service Request Management

    SRM:AppInstanceBridge

    AppInstanceServer

    301368400

    BMC Service Request Management

    SRM:AppInstanceBridge

    SRServer

    301368500

    BMC Service Level Management

    SLM:ConfigPreferences

    MidTier
    (enter new URL)

    Service Management Process Model

    SYS:Integration Management

    MidTier Port

    Service Management Process Model

    SYS:Integration Management

    MidTier Host

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Comments

  1. Thad Esser

    For all the fields above that reference an AR server, can it be clarified which ones use the Server Group name and which ones (if any), use the hostname (server-connect-name)?

    Thanks, Thad

    Feb 24, 2016 11:00
    1. Prachi Kalyani

      Hello,

      We will get the details from the technical team and update the topic soon.

      Thanks,

      Prachi

      Feb 25, 2016 12:05
    1. Prachi Kalyani

      Hello Thad,

      All the fields above that reference an AR System server user Server Group name.

      Thanks,

      Prachi

      Mar 29, 2016 04:29
  2. Joachim Latzko

    Hi! You may want to add to this list:

    form: srm_request 

    field names: imagetagneedsattention,ImageTag

     

    form: srm_applicationsettings

    field names: serverfromar, mid_tier_path

     

    Joachim

    Nov 10, 2016 03:51
  3. Peter Lundqvist

    Is this really needed if you use arsrename.sh/arsrename.bat ?

    Apr 18, 2017 03:45
    1. Nidhi Das

      Hello Peter,

      I will discuss this with the concerned SME and will write back to you.

      Regards,
      Nidhi

      Apr 19, 2017 12:25
  4. Diego Bermudez rodrigo

    Hi,

    AIS:GlobalPreferences no longer exists in v9.1

    Regards,

    Diego B.

     

    Jun 20, 2017 04:49
    1. Anagha Deshpande

      Hello Diego,

      Thank you for bringing this to our notice. I will update this topic.

      Regards,

      Anagha 

      Jun 20, 2017 10:22
      1. Anagha Deshpande

        Hello Diego,

        I have updated the topic.

        Regards,

        Anagha 

        Jul 11, 2017 01:15