Update KAM Mapping plug-in configuration
The Update KAM Mapping plug-in updates the Knowledge Article Manager (KAM) core fields (Submit Date and Create Date) by using the Merge Entry call for the Unified Data Management (UDM) use case, and also updates the KAM Mapping field.
Update KAM Mapping is a Java-based Filter API plug-in.
AR System server connectivity
The Update KAM Mapping plug-in connects to the AR System server by using the BMC Remedy AR System Java API. The Update KAM Mapping plug-in (rkm-operations.jar) is installed in the C:\BMC Software\BMCRemedyITSMSuite\Shared_Components\plugins folder.
The configuration information of the Update KAM Mapping plug-in is available in the AR System Administration: Plugin Server Configuration form.
The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:
Server-Plugin-Alias: RMDY.ITSM.RKM.UPDATEKAMMAPPINGS RMDY.ITSM.RKM.UPDATEKAMMAPPINGS myServer:9999
The log4j_pluginsvr.xml file contains the plug-in log level information:
<logger additivity="true" name="com.bmc.itsm.rkm"> <level value="warn"/> </logger>