This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Understanding time segment shared entities

The Business Time Shared Entity form stores logical references to a scheduled time segment. An entity can define any generic object (for example, a business event or an asset).

Only one entity of the same type can exist in this form. After an entity is created, you must reuse the existing copy in the entity from this form.

Business Time Shared Entity form
(Click the image to expand it.) 

The Business Segment-Entity Association form contains the following primary fields:

  • Entity Type — Used to classify the type of entity being created. Depending on this value, it determines how the values are mapped to the Attributes fields. For example, if you have Entity Type defined as "Category," then you can map Attribute 1 to store Category 1 field data, Attribute 2 to store Category 2 field data, Attribute 3 to store Category 3 field data, and so on.
  • POID — Contains the Parent Object Instance ID field. It is used to reference any desired generic object. Typically, it references the Instance ID of the parent object.
  • Attribute fields — Include a set of 10 generic attributes that can be used to describe an entity. Any character values can be mapped into these fields to describe an entity.
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  1. Dustin Fawver

    The text above the image reads "Business Time Shared Entity form", but the image is actually of the Business Segment Entity Association form. There are a lot more fields on the Business Time Shared Entity form. I was hoping to find more information about the form, how it's used, how records are created, and how to determine if there's an available time segment available for an entity.


    Feb 19, 2018 06:34