This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Understanding the working of buttons and menu items with active links

Buttons and menu items are fields in BMC Remedy AR System server; you can use them in workflow as in any other field. For example, an active link can show, hide, enable, or disable buttons and menu items. Because these fields do not have data behind them and they are used to control workflow, they are called control fields.

You can associate more than one active link with a button or menu item. A good use of this capability is to define active links that execute based on current conditions, such as the platform on which the tool is running.

For example, you can define an active link to execute only if the tool is running on a computer. You can then associate another active link with the same field--this time defining the active link so that it executes only if the web client is running. Users on either platform can then perform the same action to execute the appropriate active link for their platform.

Active links as buttons or menu items

To add a button to a form, see Creating button fields section.

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