This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Types of process commands

There are two sets of process commands in BMC Remedy AR System server. Commands named with "Application- " are always executed on the BMC Remedy AR System server. These are described in Application commands.

Commands named with "PERFORM-ACTION- ", as well as GET-CHANGE-FLAG, SET-CHANGE-FLAG, and SET-RO-COLOR are always executed by the workflow engine. If initiated from an active link, these commands run on the client. If initiated by a filter or escalation, they run on the server. Some workflow process commands are specifically designed only for use in active links, some are designed for use in filters and escalations, and some can be used in any type of workflow. These process commands are described in PERFORM-ACTION and other workflow commands.

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