This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Twitter User Registration plug-in configuration

The Twitter User Registration plug-in provides a way to authorize a Twitter account and register a mapping between BMC Remedy AR System user and Twitter user accounts.

BMC Remedy AR System permits you to send an alert notification to a valid Twitter account that is registered with a given AR System user. A filter with Notify action can send only the given text as a "tweet" to the specified user, if the AR user is authenticated in Twitter and is registered with Twitter generated Access Key and Token Secret. This plug-in helps create the registration by means of a form similar to AR System Alert Twitter User Authorization form. Use this form to:

  • Select an AR System user to register — A browser asks you to provide valid Twitter credentials. After authenticating the user, Twitter generates a unique PIN.
  • Enter the generated PIN and save this user so as to generate unique Access Key and Token Secret. This entry is stored on the AR System Alert User Registration form.

Plug-in type

Twitter User Registration is a Java-based Filter API plug-in.

AR System server connectivity

The AR System server interacts with the Twitter User Registration plug-in when either of the following events occurs:

  • An AR System user is selected to be registered with Twitter.
  • The user supplies a valid PIN and clicks Apply on the AR Alert Twitter User Authorization form.

The Twitter user registration plug-in (aralerttwitterVerNum.jarVerNum represents the version number of the release) is installed in the <ARInstallationFolder>\pluginsvr folder.

Configuration information

The configuration information of the Alert User Registration plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting, which points to the correct plug-in server alias.
Server-Plugin-Alias: ARSYS.ARF.TWITTER ARSYS.ARF.TWITTER HOST:9999

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

Related topic

Troubleshooting Twitter plug-in issues

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