This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting user interface issues

When using Developer Studio, you might encounter certain issues such as Developer Studio takes a long time to import .def files or when you import or export a .def file in Developer Studio, the import process stops responding. See the guidelines described here to resolve user interface issues with Developer Studio.

Symptoms

  • Developer Studio takes a long time to import the .def files.
  • When you click any list or the All Objects list in AR System Navigator in Developer Studio, it takes 10-15 minutes to expand the list.
  • When you import or export a .def file in Developer Studio, the import process stops responding.

Scope

One or more users might experience the symptoms.

Frequently Asked Questions (FAQs)


 When I use a preference server, why are some preferences still stored locally?

Only the preferences supported by the preference server can be stored there. Remedy Developer Studio stores other preferences in the Eclipse workspace.


 Sometimes, menu commands in the Form, Layout, and Workflow menus are dimmed (not available). How do I make them available?

This is an Eclipse limitation. The commands in these menus are available only when the corresponding editor has the input focus. When a tab such as the Properties tab has the focus, these commands are not available. To make the editor's commands available, click the editor's tab.


 The tabs in my perspective are not where I want them or I can't find them. How I do fix the perspective?

When you change the layout of your active perspective by closing tabs or dragging them to different locations, you customize the perspective, and Remedy Developer Studio remembers the perspective layout when you exit it. Select Window > Reset Perspective to reset the perspective to its factory default values. When you reset a perspective, all object list tabs are closed.


 When I try to start Remedy Developer Studio, it reports that my workspace is locked. How can I unlock my workspace?

If Remedy Developer Studio terminates abnormally, it might leave the workspace directory locked. Either restart Windows to unlock the workspace, or select or create another workspace when you restart Remedy Developer Studio.


 Where are all the preferences from the Preferences dialog box of Remedy Administrator?

The following table lists all Remedy Administrator preferences. For the preferences that are provided in the Remedy Developer Studio Preferences dialog box, the table lists the page. For the preferences that are not provided, the table provides the reason.

Remedy Administrator Preferences tabRemedy Administrator preferenceDescription
General

Show Status Bar

Show Toolbars

Not applicable because Remedy Developer Studio always displays the status bar and the toolbar.

Save Window Position and Size on CloseNot applicable because Remedy Developer Studio always saves its window position and size in the workspace on exit.

Date FormatFound on the Remedy Developer Studio page of the Preferences dialog box.

AR PathRefers to the location where Remedy Administrator can access macros. Not applicable because Remedy Developer Studio does not have macros.
General (continued)Proxy Server Setting for Java VMConfigured in the devstudio.ini file. For information about configuring Remedy Developer Studio for access through a proxy server, see Configuring AR System for a proxy server.

Flat Look On FormsNot applicable because Remedy Developer Studio always displays forms as they appear in a web browser.
ConfirmationsConfirmationsNot applicable because you cannot select the confirmations displayed by the Remedy Developer Studio.

WarningsFound on Remedy Developer Studio page of the Preferences dialog box.
Form FontsAllNot applicable because Remedy Developer Studio always uses the MS Sans Serif font, which is the default font for Remedy Administrator.
DisplayMenu preferencesNot applicable because Remedy Developer Studio always displays its menus as pop-up menus.

Display Change HistoryFound on the Remedy Developer Studio page of the Preferences dialog box.
Form
  • Add New
  • Keyboard Move Step Size
  • Default QBE Match
  • Default Locale
Found on the Form page of the Preferences dialog box.

Show Field Properties on Field CreationNot applicable because Remedy Developer Studio always displays field properties in the Properties tab.
Web ViewAdd New Form Action Fields in Web ViewFound on the Form page of the Preferences dialog box.

Related topic

Contacting Support

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