Troubleshooting Twitter plug-in issues
The Twitter plug-in provides a way to register AR users with a valid Twitter account and to send the alert notifications as a tweet to Twitter.
To troubleshoot Twitter plug-in issues
- Verify the configuration of the Twitter plug-ins.
For more information, see Twitter User Registration plug-in configuration and Twitter Alert Notification plug-in configuration.
For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring java plug-in servers and Updating configuration settings by using the AR System Configuration Generic UI form. - Troubleshoot common plug-in related issues.
For more information, see General approach for troubleshooting plug-in issues. - Ensure that the Internet connectivity is available on the computer where Twitter plug-ins are installed and where the AR filters are running.
- Check the logs for the following error codes:
3226: User Already Registered.
3227: Required fields have not been entered.
3228: During Merge only Overwrite duplicate option is allowed.
8753: consumer-key or consumer-secret or access-token or access-token-secret is null or empty.
(In this case, verify entries in the AR System Alert Twitter User Authorization form). - If the AR System server system clock is not synchronized with your time zone, you might receive the following error message:
Error in plugin : 401:Authentication credentials (http://dev.twitter.com/pages/auth) were missing or incorrect. Ensure that you have set valid consumer key/secret, access token/secret, and the system clock is in sync. Failed to validate oauth signature and token Relevant d (ARERR 8753)
.
To prevent this error, you need to synchronize the system clock with your time zone. - If you receive the following error:
Error in plugin: 410: {"errors": [{"message": "The Twitter REST API v1
Use the steps provided in the https://communities.bmc.com/docs/DOC-24917 document to resolve the error.
will soon stop functioning. Please migrate to API v1.1.https://dev...
- If you need to investigate the issue further, enable the following logs:
- Server side logs. For more information, see Enabling server-side AR System logs.
- Plug-in specific logs. For more information, see To enable logs for the Twitter plug-in.
To enable logs for the Twitter plug-in
In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
- On the Plugin Server Configuration form, from the
- Select the Plugin Server Configuration tab.
- In the Logging Configurations area, from the Log Level list, select DEBUG.
- Click Apply.
The arjavaplugin.log file now generates the debug logs for the Twitter plug-in.
Related topics
Twitter User Registration plug-in configuration
Twitter Alert Notification plug-in configuration
Enabling plug-ins
Was this page helpful? Yes No
Submitting...
Thank you
Comments
Log in or register to comment.