This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting Rule Engine plug-in issues

The Rule Engine plug-in is a stand-alone BMC Remedy rules-driven engine with the Java engine running in the back end. This plug-in provides an interface for defining and running rules.

To troubleshoot Rule Engine plug-in issues

  1. Verify the Rule Engine plug-in configuration.
    For more information, see Rule Engine plug-in configuration.
    For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring java plug-in servers and Updating configuration settings by using the AR System Configuration Generic UI form.
  2. Troubleshoot common plug-in related issues.
    For more information, see General approach for troubleshooting plug-in issues.
  3. If you need to investigate the issue further, enable the following logs:

Enabling logging for the Rule Engine plug-in

To troubleshoot plug-in related issues, you must enable plug-in logging by changing the plug-in log level in the RLE:Configuration form, or by editing the plug-in log level in the log4j_pluginsvr.xml file.

To enable logs by using the RLE:Configuration form

  1. Select AR System Administrator Console > Application Administration Console > Custom Configuration > Asset Management > Advanced Options > License Engine Configuration.
  2. Click Open. The License Engine Configuration form appears.
  3. From the Log Level list, select DEBUG.
  4. Click Save.
  5. Click Close.

The SWLMFilter.log file now generates the debug logging for the Rule Engine plug-in without restarting the AR System server.

To enable logs by using the Plugin Server Configuration form

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.

  2. On the Plugin Server Configuration form, from the 
  3. Select the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level listselect DEBUG.
  5. Click Apply
    The arjavaplugin.log file now generates the debug logs for the Rule Engine plug-in without restarting the AR System server.

The plug-in history is recorded in the RLE:RunHistory form and errors, if any, are recorded in the RLE:EngineException form.

Related topics

Rule Engine plug-in configuration
Enabling plug-ins

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