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Troubleshooting RSA Key Pair Generator plug-in issues

The RSA Key Pair Generator plug-in is used to generate a new private/public key for a database.

Plug-in type

RSA Key Pair Generator is a Java-based Filter API plug-in.

AR System server connectivity

The AR System server interacts with the RSA Key Pair Generator plug-in by using the BMC Remedy AR System Java API. This plug-in (arrsakeypairgenVerNum.jarVerNum represents the release version number) is installed in the <ARInstallationFolder>\pluginsvr folder.

Configuration information

The configuration information of the RSA Key Pair Generator plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias parameter setting that points to the correct plug-in server alias.
Server-Plugin-Alias: ARSYS.ARF.RSAKEYPAIRGENERATOR ARSYS.ARF.RSAKEYPAIRGENERATOR myServer:9999

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

To troubleshoot RSA Key Pair Generator plug-in issues

To enable logs for the RSA Key Pair Generator plug-in

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.

  2. On the Plugin Server Configuration form, from the 
  3. Select the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level listselect DEBUG.
  5. Click Apply
    The arjavaplugin.log file now generates the debug logs for the RSA Key Pair Generator plug-in.

Related topic

Enabling plug-ins 

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