This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting Report Scheduler plug-in issues

The Report Scheduler plug-in is used to schedule a BIRT report. This plug-in is used for calculating the next schedule to publish a report based on a recurring value that is provided when defining the schedule for the BIRT Report.

Plug-in type

Report Scheduler is a Java-based Filter API plug-in.

AR System server connectivity

The AR System server interacts with the Report Scheduler plug-in by using the BMC Remedy AR System Java API.

The plug-in arreportVerNum.jar and arreportingapiVerNum.jar ( — VerNum represents the release version number) is installed in the <ARInstallationFolder>\pluginsvr folder.

Configuration information

The configuration information of the Report Scheduler plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias parameter setting that points to the correct plug-in server alias.

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

To troubleshoot Report Scheduler plug-in issues

  1. Verify the Report Scheduler plug-in configuration.
  2. Troubleshoot common plug-in related issues.
    For more information, see General approach for troubleshooting plug-in issues.
  3. If you need to investigate the issue further, enable the following logs:

To enable logs for the Report Scheduler plug-in

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.

  2. On the Plugin Server Configuration form, from the 
  3. Select the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level listselect DEBUG.
  5. Click Apply
    The arjavaplugin.log file now generates the debug logs for the Report Scheduler plug-in.

Related topic

Enabling plug-ins

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