This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Remedy Action Request System 9.1 Troubleshooting

Troubleshooting Remedy Mid Tier

When an issue occurs while working with Remedy Mid Tier, you must first analyze the cause and based on the cause, enable mid tier logs to debug the issue.

For more information, see Enabling logs for Remedy Mid Tier troubleshooting.

The following table lists the common problems that can occur when using Remedy Mid Tier.

ActionReference
To troubleshoot user transaction related issuesTroubleshooting slow user transactions
To troubleshoot CPU or memory usage related issuesTroubleshooting overall mid tier performance issues
To troubleshoot ARERR 9201 and authentication related issuesTroubleshooting session related errors
To troubleshoot mid tier cache related issuesTroubleshooting Mid Tier cache issues
To troubleshoot mid tier related reporting issuesTroubleshooting Mid Tier reporting issues

Related topic

BMC Remedy Mid Tier configuration

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Last modified by Maithili Deshpande on Jul 08, 2020
remedy_mid_tier troubleshooting mid_tier_logging 9201 session_timeout authentication cache

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