This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting Registration plug-in issues

The Registration plug-in provides an interface to the Remedy Knowledge Management user to register new knowledge sources and also modify, remove, enable, and disable the knowledge sources.

To troubleshoot Registration plug-in issues

  1. Verify the Registration plug-in configuration.
    For more information, see Registration plug-in configuration.
  2. Troubleshoot common plug-in related issues.
    For more information, see General approach for troubleshooting plug-in issues.
  3. If you need to investigate the issue further, enable the following logs:

Enabling logging for the Registration plug-in

To troubleshoot plug-in related issues, you must enable plug-in logging by changing the plug-in log level in the System Configuration form or by editing the plug-in log level in the log4j_pluginsvr.xml file.

To enable logging by using the System Configuration form

  1. Open the System Configuration form.
  2. From the Plugin Log Level list, select DEBUG.
  3. Select the Source Registration (RMDY.ITSM.RKM.REGISTRATION) check box.
  4. Click Search.
  5. Click Save.
    The arjavaplugin.log file now generates the debug logging for the Registration plug-in without restarting the AR System server.

To enable logs by using the Plugin Server Configuration form

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.

  2. On the Plugin Server Configuration form, from the 
  3. Select the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level listselect DEBUG.
  5. Click Apply
    The arjavaplugin.log file now generates the debug logs for the Registration plug-in without restarting the AR System server.

Related topics

Registration plug-in configuration
Enabling plug-ins

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