This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting BMC Remedy Assignment Engine

The BMC Remedy Assignment Engine is bundled with BMC Remedy AR System Server. Therefore, there is no separate procedure to troubleshoot BMC Remedy Assignment Engine. The com.bmc.arsys.assignmentEngine-<version number>-SNAPSHOT.jar is located in \BMC Software\ARSystem\deploy folder.

The BMC Remedy Assignment Engine files are deployed at the following location:

\BMC Software\ARSystem\assignmentengine\bin

List of BMC Remedy Assignment Engine files available after an upgrade:

  • araejversionNumber_buildNumber.jar
  • aej-message-bundle.properties
  • log4j.properties
  • aejstartup.bat

The bin folder is empty if you have performed a fresh installation. These files are present but are not used during an upgrade.

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Comments

  1. Andreas Mitterdorfer

    There is no ARSystem\deploy\assignmentEngine folder in 9.1.00 system only the com.bmc.arsys.assignmentEngine-9.1.00-SNAPSHOT.jar resides in ARSystem\deploy

    Output from my linux testbox:

    [remedy@VIE-VM-260 ARSystem]$ pwd

    /opt/bmc/ARSystem

    [remedy@VIE-VM-260 ARSystem]$ find ./ -name *aej*

    ./db/aej.log

    [remedy@VIE-VM-260 ARSystem]$ find ./ -name *ass*

    ./assignmentengine

    So the other mentioned files obviously also do not exist.

     

    Jun 14, 2016 07:06
    1. Prachi Kalyani

      Hello Andreas,

      I will get this verified and update you soon.

      Thanks,

      Prachi

      Jun 23, 2016 03:51
    1. Prachi Kalyani

      Hello Andreas,

      You are right. The com.bmc.arsys.assignmentEngine-9.1.00-SNAPSHOT.jar is located in \BMC Software\ARSystem\deploy folder.

      I have updated the topic with this content.

      Thanks,

      Prachi

      Aug 30, 2016 07:36