Troubleshooting BMC Remedy Assignment Engine
The BMC Remedy Assignment Engine is bundled with BMC Remedy AR System Server. Therefore, there is no separate procedure to troubleshoot BMC Remedy Assignment Engine. The com.bmc.arsys.assignmentEngine-<version number>-SNAPSHOT.jar is located in \BMC Software\ARSystem\deploy folder.
The BMC Remedy Assignment Engine files are deployed at the following location:
\BMC Software\ARSystem\assignmentengine\bin
List of BMC Remedy Assignment Engine files available after an upgrade:
- araejversionNumber_buildNumber.jar
- aej-message-bundle.properties
- log4j.properties
- aejstartup.bat
The bin folder is empty if you have performed a fresh installation. These files are present but are not used during an upgrade.
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There is no
ARSystem\deploy\assignmentEnginefolder in 9.1.00 system only the com.bmc.arsys.assignmentEngine-9.1.00-SNAPSHOT.jar resides inARSystem\deployOutput from my linux testbox:
[remedy@VIE-VM-260 ARSystem]$ pwd
/opt/bmc/ARSystem
[remedy@VIE-VM-260 ARSystem]$ find ./ -name *aej*
./db/aej.log
[remedy@VIE-VM-260 ARSystem]$ find ./ -name *ass*
./assignmentengine
So the other mentioned files obviously also do not exist.
Hello Andreas,
I will get this verified and update you soon.
Thanks,
Prachi
Hello Andreas,
You are right. The com.bmc.arsys.assignmentEngine-9.1.00-SNAPSHOT.jar is located in
\BMC Software\ARSystem\deployfolder.I have updated the topic with this content.
Thanks,
Prachi