This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Troubleshooting AR Report Engine plug-in issues

The AR Report Engine plug-in is used when you create or modify a BIRT report.

Plug-in type

AR Report Engine plug-in is a Java-based ARDBC plug-in.

AR System server connectivity

The AR System server interacts with the AR Report Engine plug-in by using the BMC Remedy AR System Java API. This plug-in requires the BIRT Runtime, which is installed during the AR System server installation in the <ARInstallationFolder>\pluginsvr\birtruntime folder.

The plug-in arreportVerNum.jar and arreportingapiVerNum.jar ( — VerNum represents the release version number) is installed in the <ARInstallationFolder>\pluginsvr folder.

Configuration information

The configuration information for the AR Report Engine plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias.
Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE myServer:9999

See Updating configuration settings by using the AR System Configuration Generic UI form, Configuring java plug-in servers and Setting plugin server configuration options.

To troubleshoot AR Report Engine plug-in issues

  1. Verify the AR Report Engine plug-in configuration.
  2. Troubleshoot common plug-in related issues.
    For more information, see General approach for troubleshooting plug-in issues.
  3. If you need to investigate the issue further, enable the following logs:

To enable logs for the AR Report Engine plug-in

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.

  2. On the Plugin Server Configuration form, from the 
  3. Select the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level listselect DEBUG.
  5. Click Apply
    The arjavaplugin.log file now generates the debug logs for the AR Report Engine plug-in.

Related topic

Enabling plug-ins

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