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To create an entry


The video is recorded using the earlier version of BMC Remedy AR System and is valid for BMC Remedy AR System 9.x and later versions.

  1. Open the Postman - REST Client.
  2. Create a token. For more information, see Creating a token.
  3. Set the Request URL as http://<server_name>:<port>/api/arsys/v1/entry/HPD:IncidentInterface_Create/fields=values(Incident_Number)  
  4. Select the operation as POST.
  5. Click Headers.
  6. Enter the following data as key value pair in the header:

    AuthorizationAR-JWT <token generated>
  7. Select raw.
  8. From the list, select JSON.
  9. Enter the JSON input for creating an entry:

      "values": {
        "First_Name": "Allen",
        "Last_Name": "Allbrook",
        "Description": "REST API: Incident Creation",
        "Impact": "1-Extensive/Widespread",
        "Urgency": "1-Critical",
        "Status": "Assigned",
        "Reported Source": "Direct Input",
        "Service_Type": "User Service Restoration",
        "z1D_Action": "CREATE"
  10. Click Send to send the request.
  11. Click Headers.
  12. The plug-in returns a URL in the Location section for the newly created entry.

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