This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Tips for using email templates

You might find the following tips helpful when using email templates:

  • Diary fields and character fields with a maximum length of over 50 characters can use multiple lines of text.
  • Values can be entered anywhere after the delimiting character. Leading and trailing blanks are ignored when the Email Engine reads a value.
  • Comments are optional. Because the Email Engine ignores any lines that do not contain a valid label/value pair, you do not have to add a # symbol in front of comments.
  • If the user does not enter a value into a field that has a default value defined, then the default value is loaded. If the user does not enter a value into a required field and there is no default value defined for it, an error will result.
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