This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Temporary directories and files

The BMC Remedy Email Engine uses temp directories to store intermediate files for email messages, attachments, and templates.

Under normal conditions, the BMC Remedy Email Engine cleans up these temporary files. However, if the BMC Remedy Email Engine terminates abnormally for some reason, you should remove these files manually. Some patterns of the temporary file names that the BMC Remedy Email Engine creates are:

AT.tmp

chk.tmp

E.tmp

Email.eml

Email.html

Email.rtf

Email.txt

RED.tmp

Important

If you are using Email Engine on Windows, do not run the Email Engine service and EmailStart.bat at the same time.

Using the system temp directory

By default, the BMC Remedy Email Engine uses the system temp directory to manage the temporary files. You can locate this directory as follows:

  • On Windows, check the Windows default temp directory.
  • On UNIX, check the /var/tmp or /tmp directories.
  • Alternatively, use the TEMP, TMP, or TEMPDIR environment variables to identify the system temp directory on any operation system.

Using an alternate temp directory

You can make the BMC Remedy Email Engine point to an alternate temp directory, if the system temp directory does not have enough space.

To use an alternate temp directory

  • On Windows, add -Djava.io.tmpdir to the EmailStart.bat file as follows:

    
    "%JavaPath%\java" -Djava.io.tmpdir=<directoryPath> -cp
    emaildaemon.jar;arapi%LIBVER%.jar;arutil%LIBVER%.jar;activation.jar;mail.jar;imap.jar;
    smtp.jar;pop3.jar;armapi%LIBVER%.jar com.bmc.arsys.emaildaemon.EmailDaemon
  • For UNIX add -Djava.io.tmpdir to the emaild.sh file as follows:

    
    exec ${JAVA_BIN}/java \-Djava.io.tmpdir=<directoryPath>
    \-Djava.library.path=${InstallPath}
    \-cp ${CP_PATH} \com.bmc.arsys.emaildaemon.EmailDaemon
    \-d ${InstallPath} >${LogFile} 2>&1

<directoryPath> is the fully qualified path where the temporary files are created.

Best Practice

We recommend that you monitor these directories for files that are no longer needed, which the BMC Remedy Email Engine does not clean up.

Was this page helpful? Yes No Submitting... Thank you

Comments