This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Synchronizing the Registry and Category forms with the registry

By default, workflow on the Registry and Category forms attempts to update the registry when you save entries in those forms and the Publish to Registry field is set to Yes. This is usually sufficient to keep the registry synchronized with the entries in the Registry form. However, the two can get out of sync if the registry is not available at the time an update is attempted, or if changes are made directly to existing AR System server entries in the registry. In this case, the registry can be re-synchronized with the entries in the Registry form by two methods:

Automatically synchronizing the registry

The "AR System Web Services Registry - check and update" escalation runs daily at 2:00 a.m. For each entry in the Registry form, the escalation compares the values in the Publish to Registry and Registration Status fields. It updates the registry for any entry where Publish to Registry and Registration Status do not match. Conditions that cause an update include:

  • Publish to Registry is set to Yes, but Registration Status is not set to Registered.
  • Publish to Registry is set to No, but Registration Status is set to Registered.

This update includes all Category form entries associated with the Registry form entries that are updated. Administrators can modify this escalation to change the frequency and time if necessary.

Forcing an update to the registry

You can use the Update Registry button on the WS Registry tab of the AR System Administration: Server Information form to force a registry update. In this case, the AR System server pushes to the registry all entries in the Registry form for which the Publish to Registry field is set to Yes, regardless of the registration status. The associated entries in the Category form are also all pushed to the registry.

Note

This procedure does not move entries made directly in the registry into the AR System server. To add a new registry entry to the AR System server, you must create the entry in the Registry form.

To force an update to the registry

  1. In a browser, open the AR System Administration Console, and select System > General > Server Information.
  2. On the WS Registry Integration tab of the AR System Administration: Server Information form, click Update Registry.

Workflow attempts to update the BMC Atrium Web Services Registry to reflect the requests in the AR System Web Services Registry form.

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