This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Supporting compliance audits with BMC Remedy Approval Server

You can use the audit and logging capabilities of BMC Remedy AR System with BMC Remedy Approval Server to support any compliance audit that requires proof of signatures by responsible parties. This section describes the key BMC Remedy AR System functionality that can help support audits.

BMC Remedy Approval Server is a self-contained, shared module that can be attached to any BMC Remedy AR System application. It is a flexible solution for automating any approval or signature process in any organization. Several BMC Remedy solutions use BMC Remedy Approval Server to automate approvals, including BMC Change Management, BMC Service Request Management, and BMC Asset Management. You can also write custom applications that use BMC Remedy Approval Server.


BMC Software does not advise customers about policies and procedures, but can provide information about recommendations for using BMC Software products to support an organization's policies and procedures.

BMC Remedy Approval Server is a software tool that helps implement business processes. It can support compliance audits by providing an audit trail and proof of authenticity associated with an approval, such as US FDA 21 CFR (Code of Federal Regulations) Part 11.

For more information about implementing processes and integrating applications with BMC Remedy Approval Server, see Configuring the BMC Remedy Approval Server.

The following topics provide information about how BMC Remedy Approval Server supports compliance audits:

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