This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Summary of process types

Processes and their rules are configured by a process administrator. Approval server handles approval requests with one of the following process types:


Summary of process types

Process type

Routing method

Determining next approver

Parent-Child

Hierarchy of individuals. The process administrator defines the relationships between individuals.

Get Next Approver and Parameterized Get Next Approver rules determine the relationship of the next approver to the current owner.

Level

Hierarchy of organizations. The process administrator defines the levels and their members.

Get Next Approver and Parameterized Get Next Approver rules determine the next level and approvers.

Ad Hoc

Routing is based on the approvers entered by the requester or approvers.

Determined manually by users.

Rule-Based

Custom, as determined by the process administrator.

Determined by the Process Administrator. Parameterized Get Next Approver rules can add approvers.

Was this page helpful? Yes No Submitting... Thank you

Comments