This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Specifying an actor-based form view

If BMC Remedy AR System server finds an actor in the AR System User Application Actor form, it uses the AR System Actor View form to select a view based on that actor.

AR System Actor View form
(Click the image to expand it.)



To link actors to form views, applications must add entries to this form.

Note

Adding a large number of entries to this form might degrade the performance of logging in and opening forms.



Each entry in the AR System Actor View form should contain this information:


Fields in the AR System Actor View form

Field

Description

Application Name

Name of the application that contains the form.

Form Name

(Optional) Name of the form. If you leave this field empty, the entry is the default for all forms in the specified application.

Actor

(Optional) Name of the actor. If you leave this field empty, the entry is the default for all actors in the specified application.

View Label

Name of the view to display. See the view's Label property.

Note

If you later rename a form or change a view label, BMC Remedy AR System server will not automatically update the entries in this form.



To select the appropriate entry, BMC Remedy AR System server uses these criteria:

Criteria for selecting an entry

Entry selection order Application Name Form Name Actor Notes
1 currentApplication currentForm actorName View for this particular actor for this particular form.
2 currentApplication NULL actorName Default view for this actor for all forms.
3 currentApplication currentForm NULL Default view for all actors for this form.
4 currentApplication NULL NULL Default view for all actors for all forms in this application.

If multiple entries meet these selection criteria, the first entry returned by the query is used.

If no entry meets these criteria, BMC Remedy AR System server uses the default form view specified in the User Preference form or in the form itself. See Form view selection process.

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