This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

SOAP headers and authentication

This section describes how BMC Remedy AR System server authenticates requests that come in to a web service published by BMC Remedy AR System server, and how to configure authentication information in order to consume a BMC Remedy AR System server or other external web service. Authentication information consists of a user name and password, which are included in the SOAP packet, usually in the header.


Authentication information in SOAP headers or other web services communication can be in plain text. To ensure the security of the authentication information in a SOAP header in this case, configure the web server to use https.

For more information, see the following topics:

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