Shortcut keys in RTF editor

Shortcut keys provide an easy and quick method of navigating and executing operations. The following tables list the shortcut keys available in the RTF editor provided by BMC Remedy Mid Tier version 9.1.03 and later.

General RTF shortcut keys

Shortcut key	Description
Esc	Closes an RTF dialog box, drop-down list, or context menu. Equivalent to the Cancel button in a dialog box.
ENTER	Selects a RTF function from the toolbar, drop-down list, or context menu. Equivalent to the OK button in a dialog box.
SHIFT+F10, Menu Application	Opens the element's context menu.
HOME	Moves the cursor to the beginning of the line.
CTRL+HOME	Moves the cursor to the beginning of the document.
END	Moves the cursor to the end of the line.
CTRL+END	Moves the cursor to the end of the document.
PgDn	Scrolls down the document.
PgUp	Scrolls up the document.
CTRL+Z	Performs an undo operation.
CTRL+Y or SHIFT+CTRL+Z	Performs a redo operation.
CTRL+X or SHIFT+DEL	Cuts a text fragment.
CTRL+C	Copies a text fragment.
CTRL+V or SHIFT+INSERT	Pastes a text fragment from the clipboard.

RTF shortcut keys for writing

Shortcut Key	Description
ENTER (RETURN)	Ends a paragraph and starts a new one.
SHIFT+ENTER	Adds a line break.
SHIFT+CTRL+3	Enables entering content (by adding a new paragraph) before a problematic element, such as an image, table, or `<div>` element.
SHIFT+CTRL+4	Enables entering content (by adding a new paragraph) after a problematic element, such as an image, table or, `<div>` element.
BACKSPACE or DEL	Deletes a character.
CTRL+BACKSPACE or CTRL+DEL	Deletes a word.

RTF shortcut keys for text selection and styling

Shortcut key	Description
CTRL+A	Selects all document content.
SHIFT+ARROW	Selects a text fragment by letters.
CTRL+SHIFT+ARROW	Selects a text fragment by words.
SHIFT+HOME	Selects a text fragment from the cursor to the beginning of the line.
SHIFT+END	Selects a text fragment from the cursor to the end of the line.
CTRL+SHIFT+HOME	Selects a text fragment from the cursor to the beginning of the document.
CTRL+SHIFT+END	Selects a text fragment from the cursor to the end of the document.
SHIFT+PgDn	Selects a text fragment starting from the cursor and going down.
SHIFT+PgUp	Selects a text fragment starting from the cursor and going up.
CTRL+B	Applies bold formatting to a text fragment.
CTRL+I	Applies italics formatting to a text fragment.
CTRL+U	Applies underline formatting to a text fragment.

RTF shortcut keys for copy formatting

Shortcut key	Description
CTRL+SHIFT+C	Copies the inline formatting from a text fragment and enables the sticky mode.
CTRL+SHIFT+V	Applies the previously copied inline formatting to a text fragment.
ESC	Disables the sticky mode.
Version 9.1.03.001 and later CTRL + Right click	Enables spell check option in the browser.

RTF shortcut keys for Rich text

Shortcut key	Description
CTRL+L	Opens the Link dialog box.
TAB	Indents a list.
SHIFT+TAB	Outdents a list.

RTF shortcut keys for keyboard support

Shortcut key	Description
ALT+F10	Open the editor toolbar. Use the TAB and SHIFT+TAB to move between toolbar groups. Use ARROW keys to move between the buttons within a toolbar group.