This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting user preferences in the BMC Remedy Mid Tier

Centralized preferences help users who want to have the same settings and customizations available when they use multiple computers. Users logging in to web clients must use centralized preferences to store preferences, and any changes that are made take effect immediately.

The administrator or browser users can set preferences by updating the AR System User Preference form, which is available at the following case-sensitive URL:

http:// <midTierServer>/arsys/forms/<ARSystemServer>/AR System User Preference

The BMC Remedy Mid Tier does not use the operating system locale settings. It uses the preference records created in the AR System User Preference form if the AR System server on which the form resides is enabled as a preference server. (For details about the fields on each tab in this form, see Setting the AR System User Preference form.) If a user does not have a preference record, the default Java settings for the operating system's locale are used.

Conversely, the browser honors operating system locale settings when the user is not using a preference server and when no locale is set in the Options dialog box in the browser. The following field types use the operating system's locale information when parsing:

  • Date/Time field
  • Date field
  • Time field
  • Currency field
  • Real Number field
  • Decimal Number field
  • Diary field and the date and time stamp for each entry


Users who log in to the browser can choose to use operating system locale settings or centralized preferences. (Operating system locale settings are used when no preference server is designated or available.) Regardless of whether centralized preferences or operating system locale settings are used, multiple users can use the same client computer with individual preferences and customizations. See Setting user preferences.

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