This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting the start record and the maximum limit

If you select the GetList operation, an XPATH expression is displayed in the Start Record field. This expression determines the zero-indexed first element returned when the data is fetched. For example, to start at the first record matching the qualification, use a value of 0.

Similarly, the Max Limit field has an XPATH expression that retrieves the value for the maximum number of records to return from the XML document. For example, suppose the Max Limit expression determines that 10 records should be shown at a time. If 10,000 records match the qualification, only 10 records starting from the Start Record are displayed.

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  1. Pascal Auberson

    Hi there, I read through the explanation, but the characteristic of these settings are not totally clear. Specifically I would like to know, which other values (except 0/zero) I could use as 'Start Record' and what impact/result it would have. For example we want the lastet records matching the qualification (and not the first) or in other words: setting a 'max limit' but with descending records, so we get the last 10 records from a specific qualification - Thx.

    Jul 05, 2019 08:45
    1. Abhijit Shinde

      Define the sort order (descending) in the definitions tab of the form

      Jul 15, 2019 05:15