This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting global plug-in server options

Use the Global Plugin Server Configurations tab to create global settings for the plug-in servers. These settings apply when the plug-in server options in Setting plug-in server options are not specified.

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
  2. In the AR System Administration:Plugin Server Config form, click the Global Plugin Server Configurations tab.
  3. Edit the options listed in the following table as needed.

    Area nameField nameDescription
    General ConfigurationsRegister With PortMapper

    Specifies whether you want the Java plug-in to register with the portmapper

    Valid values:

    • true
    • false (default)
    Threads Configurations

    Max Threads

    The maximum number of threads allowed in the thread pool. This is for worker threads of plug-in servers.

    Valid value: Any positive integer
    Default: 10
    Global default: 30

    Number Of Core Threads

    Specifies the total number of core worker threads that the Java plug-in server initializes to process various RPC requests

    Valid value: Any positive integer
    Default: 5
    Global default: 30

    Number Of Selector Threads

    Specifies the total number of selector threads that the Java plug-in server uses to dispatch RPC requests to the core worker thread task queue

    Valid value: Any positive integer
    Default: 2
    Global default: 5

    Encryption Configurations



    Encryption Policy

    Determines whether the plug-in server allows or requires encrypted communication with the AR System server

    Valid values:

    • 0 - Allowed but not required
    • 1 - Required
    • 2 - Not allowed (default)
    Data Encryption Algorithm

    Determines the network data encryption algorithm that the plug-in server uses to communicate with its clients

    Valid values:

    • 1 - RSA low encryption, modulus 512 bits (default)
    • 2 - RSA medium encryption, modulus 1024 bits (requires BMC Remedy Encryption Performance Security)
    • 3 - RSA high encryption, modulus 2048 bits (requires BMC Remedy Encryption Premium Security)

    Note: If the value of the Encryption Policy option is set to 2, this option is ignored.

    Data Key Expiry

    Specifies the expiration time for the network data encryption key

    Valid value: Any positive integer
    Default: 2700 (seconds)

    Note: If the value of the Encryption Policy option is set to 2, this option is ignored.

    Public Key Algorithm

    Specifies the publickey-privatekey encryption algorithm that the plug-in server uses to communicate with its clients

    Valid values:

    • 4 - RSA low encryption, modulus 512 bits (default)
    • 5 - RSA medium encryption, modulus 1024 bits (requires BMC Remedy Encryption Performance Security)
    • 6 - RSA high encryption, modulus 2048 bits (requires BMC Remedy Encryption Premium Security)

    Note: If the value of the Encryption Policy option is set to 2, this option is ignored.

    Public Key Expiry

    Specifies the expiration time for public key

    Valid value: Any positive integer
    Default: 86400 (seconds).

    Note: If the value of the Encryption Policy option is set to 2, this option is ignored.

    Other Configurations   Work Queue Monitor Log Interval

    Specifies the interval at which the core worker thread task queue monitor checks whether the tasks in the queue exceed the threshold set for the Work Queue Task Threshold option

    Valid value: Any positive integer (milliseconds)
    Default: 0

    Excess Core Threads Idle Keep Alive Time

    Specifies the maximum time that the excess idle threads will wait for a new task before terminating

    Valid value: Any positive integer (milliseconds)
    Default: 0 (unlimited time)

    Reload Delay

    Specifies the interval between the time that you add a plug-in configuration and the time that the system dynamically loads and initiates the plug-in

    During this interval, you can modify the new plug-in configuration if necessary without restarting the plug-in server. After the system dynamically loads and initiates the plug-in, any changes you make to the plug-in configuration require a plug-in server restart.

    Valid value: Any positive integer (milliseconds)
    Default: 30000 ms

    Work Queue Task Threshold

    Specifies the threshold for the core worker thread task queue. When the tasks in the queue exceed this number, a message is logged in the arjavaplugin.log file.

    Valid value: Any positive integer
    Default: 5

    Note: If the value of the Work Queue Monitor Log Interval option is set to 0, this threshold is ignored.

    Native ConfigurationsEnable Native Bridge

    Routes the AREAVerifyLogin calls to the Native Plugin Server through a bridge

    Valid values:

    • true
    • false (default)
  4. To save the changes, click Apply, or click Reset to restore the default values.

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