This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Server syntax for Application commands in an active link

Because Application commands always run on the server, you must use the following syntax when executing an Application command from an active link:

  • To run the command on the current server:
  • To run the command on a different BMC Remedy AR System server:
    @<serverName:processCommmand> [<parameters>]
    To run the process from a Set Fields action with the $PROCESS$ keyword, enter $PROCESS$ before the command. This indicates that whatever follows is the process command. For example:
    $PROCESS$ @@:<processCommand>


    For PERFORM-ACTION commands and other workflow commands, simply enter the command and its arguments (Do not use server parameters — @@: or @serverName: or $PROCESS$ @@:). The workflow engine determines whether the command runs on the client or on the current server.  You cannot use @@ or @serverName: to run PERFORM-ACTION on server. An error might occur when you use PERFORM-ACTION commands with server parameters.

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