This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Server cannot find history or summary data

If you receive an error message that no history or summary data is found, or you see an empty chart, open the FB:History and FB:History Summary forms in a browser to see if data was collected. If there is no data in these forms, check the BMC Remedy Flashboards server log file (arfbserver.log) to see if the BMC Remedy Flashboards server retrieved the data. For example, when debug logging is enabled, you should see the following type of message:

- Executing history collection job for variable <variableName>

To enable debugging, on AR System Administration: Flashboard Server Configuration form, set the value of the Log Level field to DEBUG. See AR System Administration - Flashboard Server Configuration.

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